Patient And Visitor Guide

Medical Tourism also known as Healthcare tourism , is the phenomenon of people traveling outside their country for medical treatment.  Nowadays, people from both developed and undeveloped countries travel to developing countries for medical treatment. This is because of the low cost of medical treatment in developing countries, though the traditional phenomenon also continues simultaneously.

Cheap yet world-class surgeries are just a flight away. But the deluge of information available out there can overwhelm anybody. So, here is a quick patient and visitor’s guide to answering most of your questions about the phenomenon.

There are many factors that lead people to opt for medical travel. Few important of them are:

      • Affordable cost of treatment overseas
      • Lack of facilities/ skilled doctors in home country
      • Long waiting time for treatment in home country
      • Some treatments like fertility may not be legal in home country
      • Privacy and confidentiality of the procedure is maintained such as in Cosmetic surgery

What Is Medical Tourism?

Medical Tourism gives the global medical tourist the opportunity to get the best quality of medical at significantly lower costs. While low costs are the primary motivation to travel abroad, some medical tourists seek medical care overseas because of immediate availability of procedures and sometimes the unavailability of certain procedures.

History of Medical Tourism in India

Medical tourism is not a new concept. It has been practiced by wealthy Europeans and Asians for decades when they would travel within their continent and sometimes even to the US to seek health related treatments.

Medical Tourism Offerings: –

            • Incredible Savings: – Savings depend upon where you choose to have your surgery and the cost of the procedure in your home country.
            • Excellent Quality: – The quality standards are superior to what you get in the US, UK or any European Country. Many international providers choose to be accredited by organizations like JCI, JCAHO, and ISO or by local accrediting organizations to demonstrate their commitment to quality.
            • World-Class Facilities: – Most medical tourists will tell you that international hospital facilities are comparable to 5-star hotels with luxurious accommodation, private & spacious rooms, and easy access to hospitality services.
            • Availability of Latest Technology: – The technology used by international health care providers is the latest and the greatest. Well trained and experienced Hospital Staff.
            • Doctor’s Expertise: – Most surgeons catering to international patients have either been educated or have received professional training at top schools in the US, UK or in other countries in Europe.
            • Say “No to Waiting List” : – Access to immediate service is what attracts those from countries that have public health care system towards medical tourism.
            • Personal Care : – Personalized service is another factor contributing to the popularity of medical tourism. Most medical tourists vouch for the genuine and excellent service that they receive from surgeons, nurses and other medical staff alike. The standard of service is even better than that of in developed countries.
            • Great Convenience: – Given the ease of international travel combined with low airfares, your life-changing surgery is just a flight away. Be with your family or your heartfelt friend during the Hospitalization and treatment.
            • Travel Opportunities: – While the primary motivation for most customers is affordable surgery, the opportunity to visit exotic destinations is an additional draw for some. You can choose to have a relaxing recovery in a Resort setting or if your surgeon allows you can even enjoy famous Tourist Point.
India

India become the favorite location for Medical tourists from across the world. Because of the affordable Treatment Cost,  Indian hospitals are at par with the best hospitals in the world, surgeons and doctors are well trained and are equally or more experienced than their Western counterparts, language is not a barrier and there is absolutely no waiting time. India also offers unconventional treatments and rejuvenation options like Ayurveda, Yoga, Naturopathy.

All those are offered by only one country…INDIA !

As India become international destination for the Medical tourist the cost of treatment is become low. The procedures are covered for all kind of treatments even for chronic diseases by using the cutting edge Technology.  The flow of medicare tourist to India is increasing every year. Besides medical and wellness tourism, dental tourism to India is a multi billion industry. The cost of dental treatment in Western countries is prohibitive, which works as an advantage for India, India having a vast pool of dental surgeons offering dental treatment at much affordable cost. It is estimated that dental tourism contributes to a fifth of global medical tourism

Medical Tourism and Safety in India

Medical tourism is safe but only if you do your homework properly. With the large amount of information that’s available out there and companies touting customers with “sun, sand and surgery” packages, it’s all too easy to fall into the trap and end up at a wrong place to go under the knife by a wrong person. So do your due diligence or work with a trusted medical tourism facilitator.

Q. Who Should Be Interested In Medical Tourism?

Medical tourism has benefits for the all global medical consumers at large. However, in general, most American medical tourists are either uninsured, underinsured or those seeking elective surgeries not covered under their insurance plans. Many Canadians and Britons resort to medical tourism due to the never-ending wait-lists in their respective country and because of the easy accessibility to the needed surgeries that medical tourism accords.

Choosing Your Destination Country in India

As mentioned above, today you have a wide variety of countries to choose from for your medical tourism needs. In such a market it’s vital you make your selection wisely.

Your decision should be based on the following factors: –

            • Quality: – Some countries have the repute for top quality cosmetic surgery while others are famous for their world-class orthopedics so make your choice accordingly.
            • Distance: – A cross-border country would be a prudent choice than a far-off country for small and quick dental works like bridging or cleaning so you do not have to spend a lot on transportation. However, when considering major dental work like full mouth restoration it might pay to travel that long distance and go to the far-off country for low-cost high quality dental care.
            • Cost: – Although quality should be compromised at no cost, yet cost can play an important role when making your decision for which country and hospital to choose. The costs involved are not just those related directly to the surgery but also those involving transportation, accommodation and other related costs.

Choosing the Right Provider in India

Just like there are many medical tourism destinations, there are many providers who have medical tourism offerings. Some of them are good and some not-so-good. How do you make your choice in such a situation? Well, there are many things that can help you make your choice. Firstly, don’t get swayed by attractive packages and fancy websites. Find out as much as you can through research. Learn from the experience of others: Read and watch what others are saying about the particular hospital, clinic or surgeon. Check out the facility pictures and videos as that can give you a good idea of its standard of quality.

Other facts you should consider are: –

          • Accreditation: – This gives you an idea of the hospital’s commitment to quality. The accreditation could be local or international such as JCI, JCAHO, ISO, etc.
          • Awards: – This will tell you how recognized the hospital is locally and internationally.
          • Facility and Equipment: To get an idea of the quality standards and how advanced the technology used in the hospital is.
          • Statistics: – Like success rate (especially for the medical department that you are interested in), outpatients, inpatients, etc. For example: treats 300 international hip resurfacing patients annually with 100% success rate.
          • Language: – You should ensure that the hospital that you are going to has English speaking staff or at least has translators / interpreters.
          1. Will My Health Insurance Pay For It?

Insurance companies are keenly looking into medical tourism as an option though most haven’t adopted it into their plans yet. If you do have it in your plan then coverage may vary. Some insurers bear the full cost of treatment including airfare, hotel accommodation, etc. for the patient as well as a companion. Other insurers or plans may have different coverage. Check with your health insurer for details.

          1. Should I Combine Sun, Sand, And Sea With Surgery?

Usually, after a fresh cosmetic surgery, you are advised not to expose your body to the sun or to sea water as they can interfere with your recovery process and can leave long-time or even permanent scars. The chemicals from sunscreen may also have a deteriorating effect on the newly cosmeticized skin. But, you can always choose to enjoy the “sun, sand and sea” before your surgery.

With certain other medical procedures like cardiac or orthopedic surgeries, it’s best for you to stay indoors and relax, or exercise as instructed by your physical therapist after your surgery.

In any case, you should concentrate more on the medical part. Tourism should be done only if your surgeon does not object to it. So, always consult your surgeon if you have travel or tourism on your mind.

India

India offers a great value to medical tourists from across the world. The cost of medical treatment in India is much affordable, hospitals are at par with the best hospitals in the world, surgeons and doctors are well trained and are equally or more experienced than their Western counterparts, have American or UK board certifications, language is not a barrier and there is absolutely no waiting time. India also offers unconventional treatments and rejuvenation options like Ayurveda, Yoga, Naturopathy which no other country has to offer.

Medical tourism statistics are a testimony to the fact that India is regarded as one of the best medical tourism destinations. More than 150,000 Americans travel to India for affordable medical treatment every year. While the figures are just for conventional Western system of medicine, the number of people coming to India for healthcare tourism or wellness tourism is much more. Besides medical and wellness tourism, dental tourism to India is a multi billion industry. The cost of dental treatment in Western countries is prohibitive, which works as an advantage for India, India having a vast pool of dental surgeons offering dental treatment at much affordable cost. It is estimated thatdental tourism contributes to a fifth of global medical tourism

India

India offers a great value to medical tourists from across the world. The cost of medical treatment in India is much affordable, hospitals are at par with the best hospitals in the world, surgeons and doctors are well trained and are equally or more experienced than their Western counterparts, have American or UK board certifications, language is not a barrier and there is absolutely no waiting time. India also offers unconventional treatments and rejuvenation options like Ayurveda, Yoga, Naturopathy which no other country has to offer.

Medical tourism statistics are a testimony to the fact that India is regarded as one of the best medical tourism destinations. More than 150,000 Americans travel to India for affordable medical treatment every year. While the figures are just for conventional Western system of medicine, the number of people coming to India for healthcare tourism or wellness tourism is much more. Besides medical and wellness tourism, dental tourism to India is a multi billion industry. The cost of dental treatment in Western countries is prohibitive, which works as an advantage for India, India having a vast pool of dental surgeons offering dental treatment at much affordable cost. It is estimated thatdental tourism contributes to a fifth of global medical tourism

          1. What Are Medical Tourism Facilitators?

Medical tourism facilitators like We Care India are specialized facilitators that connect you with the hospital of your choice while providing all or some other valuable services like detailed information about various procedures, detailed hospital profiles and surgeon profiles, medical records transfer, free surgery quote, pre- and post-consultation with the overseas hospital, feedback and testimonials from previous patients, medical and dental loan financing, passport and visa, airport pick-up and drop-off, hospital escort, tickets, travel insurance, hotel booking, tourism services in the destination country, etc.

Cost Comparison

The rates in US Dollars are calculated at the rate of Rs.67 per Dollar. The charges payable would be as per the current exchange rate at the time of surgery.

The package includes the following fee in India: –

          • Operating room, ICU, standard single room for the number of nights specified (including nursing fee, meals, room rate, and room service).
          • Surgeons, Anesthesiologists, Physiotherapists fees.
          • Medicines for the days of admission in the hospital
          • Standard tests and diagnostics prior to procedure

The package excludes of the following fee in India: –

          • Take home medicine, medical supplies
          • Special medicine such as oral anti-diabetic drugs etc
          • Miscellaneous expenses i.e. additional food and beverage
          • Special medical equipment (if necessary)

Payment Options in India

Please note if the quote is provided by We Care Health Services it is only an estimate and should not be construed as the outer limit for the cost of the treatment rendered to the patient. The final bill may vary from the given estimate subject to patient’s medical condition, the complexity of the treatment and thereby the duration of stay.

We advice our patients to make the payment while being admitted to the hospital in India. Only in some cases where a particular implant or organ is to be specially procured for the individual patient (eg. procurement of fresh cornea for cornea transplant patient) that the patient will be asked for a nominal advance payment. In such a case the payment may be made through online payment method or wire transfer as follows.

You can pay by: –

          • Wire Transfer
          • Credit Cards – Master / Visa / American Express – at the time of admission
          • Online Payment
          • Travelers cheque
          • Cash

Swift – Please ask us
For further credit to   “We Care Health Services”
Account no – **************

Bank: ICICI Bank Limited

Galleria,

Hiranandani Gardens,

Powai,

Mumbai – 400076

INDIA

At the time of confirmation of the treatment, full bank and swift details will be provided.

Online payment in India

Online payment link will be provided to the individual patient when the payment is to be made

A step-by-step guide to deriving maximum benefits from the services offered by we care India

          • STEP 1:
            Browse our website, for all details provided herein. Familiarize yourself with all the surgical procedures, the panel of doctors and the destinations that are on offer.
          • STEP 2:
            Identify the surgery/procedure,centers or a combination that you are interested in.
          • STEP 3:
            Complete and send to us your inquiry, with your basic questions and concerns.
          • STEP 4:
            We will note your particular needs in terms of procedure(s) and your other questions and concerns. We will get back to you with answers to your queries thereafter. If you require, we can also give you a budgetary estimate of costs, for the procedure. You will also be given a list of test reports and other data that you will need to provide, to proceed to the next step.
          • STEP 5:
            Once you confirm your further intention to go to the next step, and have provided the required data to us, we will set up an email based consultation with the concerned specialist. You will be urged to ask as many questions as you would like about your intended procedure, at this time.
          • STEP 6:
            At the end of such consultation, our specialist will be able to confirm that your case is suitable for the procedure / surgery that you intend to get done. Based on this personal evaluation of the case, by the specialist, the final cost estimates will be conveyed to you.
          • STEP 7:
            Between your first consultation and your intended arrival for your surgical procedure in India, urges you to continue asking any questions of your surgeon that may come to your mind.By asking about everything you need to know you can be sure of making an informed decision regarding your surgical procedure(s). These questions can be directed to your surgeon via email or telephonically as part of the service offered.
          • STEP 8:
            Once you have asked your surgeon all the questions you can think of, have discussed alternative treatments with him/her, are in agreement as to the desired outcome, fully understand the risks and have generally satisfied yourself that you wish to go ahead with the procedure(s), we may require you to make a deposit for treatments that need to be started before you come (e.g. Egg Donation) or for treatments which require procurement before you arrive (e.g. Cornea for Cornea Transplant) in order for us to go ahead with your provisional booking. We will make the pre-procedure appointments for consultation with the doctor, and also make arrangements to receive you at the airport, as also your stay and other arrangements.
          • STEP 9:
            One week prior to your arrival in India for your procedure we will expect your travel dates and flight details to be conveyed to us.
          • STEP 10:
            On receipt of your travel details, your booking will be confirmed with you and your pre and post operative instructions forwarded to you together with a detailed itinerary of your surgery, medical appointments, recuperation, and accommodation.
          • STEP 11:
            You will be welcomed at our International Airport by a representative and transported to your hotel / guest lodge / hospital directly where you may relax and be comfortable.
          • STEP 12:
            The following day you will be transported by your companion to your pre-operative medical appointment with your surgeon. Neither you nor your surgeon is obligated to go ahead with the surgery / procedure until the completion of the pre-operative appointment.

Once your surgeon / Consultant confirms that you can go ahead with the surgery / treatment as planned, and you are also comfortable with the decision, you will make your balance payment at this stage. Thereafter, the surgery will be scheduled.

If for medical reasons your surgeon feels the surgery should not proceed as scheduled, or you decide not to go ahead with it, your scheduled surgery will stand cancelled.

          • STEP 13:
            At the end of your treatment and recuperation you will feel like a new person, fresh and full of energy. At this stage you will either be returning home or leaving for your holiday in India.
          • Step 14:
            Our Case Manager will be in regular contact with you post your reaching home and ensure any communication with the consultant / surgeon for post treatment follow up.

The patient services listed are provided on all international patients on behalf of medical tourism promoting hospitals in India at no extra cost by We Care Health Services.

Patient Services in India

We at We Care Health Services, India have a different approach towards medical tourism as opposed to our counterparts abroad. Our medical tourism process starts with suggesting, brokering and referring the patient to the selected hospital and doctor but does not end there. We have direct first name relationship with all the major doctors and surgeons in our partner hospitals in India. We actually service the patients while they are in India for the surgery / treatment. Our team of Clinical Coordinators and Patient Care Managers meet the patient daily, coordinate clinically and non clinically with the hospital doctors and staff to ensure smooth and trouble less care to the patients and their attendants.

Our top management team led by Mr. Pankaj Nagpal is on tour of our partner hospitals to meet patients and doctors and ensure a seamless care of our patients. This also allows us to update with the latest technology upgrades in India as well as establish a strong relationship with the doctors and the hospitals.

International Patient Services in India

Our services are absolutely free to all the patients in all the partner hospitals in India under our Basic Care Package. The Basic Care package includes the following services:

The Basic Care package includes the following services in India

Dedicated International Patient Services Team in India : –

          1. Website and email communication 24 x 7As soon as we receive your medical query with the required reports, our patient coordination team of qualified doctors (international patient coordinator) pre assesses the case and replies you with a personalised message confirming the query and suggesting any medical reports requirement.
          1. Telephone – Medical Consultation 24 x 7The international patient coordinator then personally calls you to discuss the case and any personal preferences. A personal telephone call is made at every point of communication establishing a personal touch.
          1. Medical and Hospitality Quote – in 2 working daysOn the receipt of all the required medical reports and doctors notes, our patient coordinator then sends copy to the concerned doctor and discusses the case personally with him / her. All aspects are thoroughly discussed and negotiated including the suggested line of treatment, average length of stay and package cost. It’s then communicated to the patient with in 2 working days.
          1. Video ConferencingIf needed a personal video conferencing of the patient or his / her personal doctor is established with the operating surgeon for discussion
          1. Medical Visa AssistanceOn the final decision of the patient to travel to India, the passport details of the patient and the traveling attendant are obtained and a medical visa assistance letter addressed to the High Commission of India in their resident country provided. This enables to a medical visa quickly.

Dedicated Hospitality Care Team : –

          1. Air Travel / Air Charter Booking
            Air Travel booking and confirmation to and fro is done from our office.
          1. Airport Transfers
            Airport Transfers in an air conditioned car are provided as a part of medical package.
          1. Ambulance
            Ambulance service, if required is, also provided at the airport as a part of the medical package.

Dedicated Patient Care Team : –

          1. Airport Care
            Our Patient Care Manager meets you at the airport and escorts you to the hospital.
          1. Pre Admission Care
            You do not have to wait at the hospital lobby for hospital admission. You will be escorted directly to the room booked for you and all formalities completed there.
          1. Daily Meeting & 24 x 7 Coordination with the Doctors, Nurses & Hospital Staff
            We have a Clinical Coordinator and a Patient Care Manager stationed in each of our partner hospital. The clinical coordinator meets the operating surgeon / doctor and communicates with the patient. The Patient care Manager arranges everything non clinical including food etc. according to personal preferences.
          1. Post Surgery Care
            While staying in a guest house / hotel before you can fly again, the team visits you regularly.
          1. Tour Care
            If you select to go outside the city for a tour, you can call back to our clinical coordinator at any time of the day for assistance. Also, you may select to take a personal care assistant for personal care on the tour for a nominal fee.
          1. Follow up with Doctor
            On returning back to your country, we will communicate with you regularly to check your health and any follow up required with the doctor will be facilitated.
          1. Yoga, Physiotherapy, Meditation etc.
            Any monitored physical activity required post operation while staying in the guest house / hotel will be provided as a part of the package. The Physiotherapist will visit you in the guest house for the physical activity.

Advanced Care Package in India : –

In Addition to the above services the Advanced Care package also includes : A Personal Care Assistant at the bedside for 8 hrs in a day for the period of stay in the hospital. A Hospitality host / hostess for tour / shopping of the city as and when required.

The advanced care package costs for up to 6 days stay in the hospital and 4 days stay in Guest House / Hotel.

Services Available on Requirement for a Nominal Fee in India

Hotel / Service Apartment / Guest House : –

          • Personal Translator.
          • City Guide, Shopping Guide.
          • Mobile phone with prepaid connection.
          • Laptop on Hire, Internet.
          • Locker Facility For Valuables.
          • Rejuvenative And Recuperative Tours.
          • International Newspapers.
          • Health Library.
          • Liaison with Indian Government authorities, Crèche.
          • Finance and Foreign Exchange services etc.

Second Opinion

 

What is a Online Medical Second Opinion ?

For over 25 years, patients and families have looked to We Care India for medical advice and treatment. Now you may consult with our world-renowned physicians from the comfort of your home utilizing the customized second opinion service that is right for you.

When should I get another medical opinion ?

          • If your insurance company requires it before it will cover your treatment
          • If there are several options for treating your condition, or you want to know if there are other options
          • If the treatment your doctor recommends has significant risk
          • If the treatment will greatly affect your lifestyle, work or family
          • If you feel rushed to make a decision and want more information
          • If you don’t have full confidence in the recommended treatment or in the doctor Doctors expect (and many managed care plans require) their patients to seek other opinions. Don’t worry about hurting the doctor’s feelings when you ask for one.

How can I get another medical opinion?

          • Your doctors may refer you to other doctors or specialists.
          • Ask friends or relatives who’ve been treated for the same condition.
          • Ask for a list of approved doctors from your medical insurance company or your employer’s health plan administrator.
          • Call your local medical society.
          • Check the American Medical Directory, the Directory of American Specialists or other professional directory at your local library.

Comprehensive Online Medical Second Opinion in India

We Care India experts review your medical records and diagnostic tests and render an opinion that includes treatment options or alternatives and recommendations regarding future therapeutic considerations.

When it comes to your health and well-being, confidently understanding your condition and options is a crucial first step in pursuing what is best for you. If you would like to request an Online Medical Second Opinion, please click here

If you would like more information about an Online Medical Second Opinion, please contact us at +91 9029304141 e-mail info@wecareindia.com.

Remote Medical Second Opinions in India

The We Care India Second Opinion services allows patients who reside outside the United States to remotely access and consult with a We Care India physician without having to travel to the India.

This remote Medical Second Opinion service is a convenient alternative to confirm diagnosis and obtain treatment recommendations from a We Care India physician without having to leave your home country. A second opinion from an independent and experienced We Care India specialist can help you face a challenging situation with confidence and allow you to make an informed decision about treatment options available for your condition.

Based on the medical information provided, We Care India Medical Second Opinion will use the latest available knowledge to confirm the diagnosis, review the current treatment plan, and recommend a treatment plan should you decide to travel to our partner hospital. A consultation process has been developed to meet the needs of the international community.

Request a Medical Second Opinion in India

Please send an e-mail to info@wecareindia.com to request a Medical Second Opinion or to ask for more information about this service. You can also request a medical second opinion through our Get a Quote form.

To request a Medical Second Opinion from a physician, we will ask you for the following : –

          • Submit your most recent medical records, translated into English
          • Radiology report and images
          • Pathology slides / paraffin blocks (optional) and applicable reports

Details of Second opinion Process in India

Medical Second Opinion provides expert consultation for the diagnosis of any medical condition and treatment recommendation without your having to incur the expense and trouble of leaving home. You needn´t travel to the world´s leading medical experts – Second Medical Opinion from Medicare Tour India brings them to you. All of the following is included in the Medical Second Opinion service.

Creating a file : –

Once the request has been made and relevant information sent, a We Care India Medical Second Opinion physician will phone you for a personal interview and review of the medical history. A file is then prepared including specific questions and requests for evaluation. The material is translated where necessary, and sent for an expert medical opinion.

Choosing the right experts : –

Your attending doctor at We Care India will consult with you and advise you regarding the medical center and/or doctor of choice for the consultation, taking into account the particular subspecialty required.

Sending all relevant data : –

The medical file sent for consultation may include pathology slides, radiology images, or any other relevant and required tests. These files are then transmitted using advanced telemedicine technologies (or hand delivered where necessary) for work-up.

Receiving the expert opinion : –

In most cases within 3 – 5 working days, We Care India will deliver the written expert report with an additional summary which we write for the patient´s clarity and understanding. Your We Care India physician will contact you to review the opinion together, providing all required explanations and information.

Ensuring full understanding : –

Aware of the fact that the patient is often the last person to understand his or her condition, medical opinion knows the importance of keeping the patient in the information loop. Maintaining a sense of control over one´s treatment and confidence in the decisions taken, improves one´s ability to cope. This in turn results in positive attitudes which may even influence a positive outcome. Upon receiving the expert medical report (the second opinion) the Medical Opinion physician will fully explain it giving the patient a thorough interpretation of the consultation ensuring that the patient fully understands. Offering continued follow-up and treatment support, We Care India ‘s service also goes beyond the second opinion to total Personal Healthcare Management.

About Us

Medicare India Values We have a very simple business model that keeps you as the centre . Quality hospital, experience of doctor performing similar surgery and superb personal care is the base of our company.

We carefully screen the hospitals before empanelling, routinely check every alternate month, maintain a personal and first name relationship with major doctors and negotiate prices for you. We work with JCI / JCAHO / ISO accredited hospitals and USA / UK / internationally trained doctors.

Cost Control in India – Being veterans in the medical field we not only offer you 60-90% savings on surgical / medical procedures than prevailing USA / UK rates, we even renegotiate with the hospitals / doctors to provide quotes matching the domestic rates.

Immediate, Private and Confidential in India

Why Treatment in India

Providing immediate healthcare according to your schedule is our key service. Once you submit your medical records, We Care primarily assess and directly makes it accessible to the surgeon / doctor of choice. A personal conversation is made with the doctor who gives his opinion and suggested line of treatment and hence we are able to give you a medical quote within two working days. No sooner you decide for the surgery, we book the hospital and all services with your schedule.

We Care Services in India

Having the industry’s most elaborate and exclusive Patient Care and Clinical Coordination teams stationed at each partner hospital, we provide you the smoothest and seamless care ever imagined. With a ratio of one Patient Care Manager to five patients our patient care standards are unmatched across the sub continent.